Return Policy

At OnlineBikeStop.com, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

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1. 30-Day Return Policy

• You have 30 days from the date you receive your item to request a return if it was damaged or if you received the wrong item.
• Products that were correctly dispatched are eligible for exchange only, not refunds.

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2. Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition as when you received it (unworn, unused, and undamaged)
• Have all original tags and packaging intact
• Include the receipt or proof of purchase

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3. How to Start a Return

1. Contact us at info@bikestop-pr.com to request a return.
2. We will provide instructions on how and where to send your return package.
3. Do not send items back without prior authorization, as unapproved returns cannot be accepted.

Return Address:
Bike Stop Inc.
Attn: Returns Department
513 Av. Andalucía
San Juan, PR 00920

For questions about your return, email us at info@bikestop-pr.com.

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4. Damages and Issues

• Please inspect your order upon delivery.
• If your item is defective, damaged, or incorrect, contact us immediately.
• We will evaluate the issue and provide a replacement, exchange, or instructions for return if applicable.

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5. Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Perishable goods (drink mixes, gels, energy bars, etc.)
• Custom or personalized products
• Sale items and gift cards
• Hazardous materials, flammable liquids, or gases (e.g., CO2 cartridges)

If you are unsure about a specific item, contact us before purchase or to discuss options.

Note: Items that were correctly dispatched are exchange-only and cannot be refunded.

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6. Refunds

• Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@bikestop-pr.com.